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3 Facts That Will Convince You To Start YouTube Marketing

According to the State of Inbound Report, over the last 12 months, nearly half of all marketers (48% and rising) are planning to add YouTube to their marketing strategy. Think ...
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4 Tips For Your Instagram Marketing Launch

Instagram has grown rapidly as a tool in the field of digital marketing, with increasing effectiveness in raising brand awareness and launching products. According to ...
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How To Train Your Team To Provide Exceptional Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. When it comes to providing customer service, it can be tough to know what to ...
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How To Use Social Media Complaints For Feedback

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s inevitable that you’ll receive complaints, concerns, or suggestions ...
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How To Measure Your Customer Service Standards

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. You’ve put all of this work into creating an effortless customer ...
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How To Balance Quality And Speed In Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. The only guarantee in customer service is that at some point, your customers ...
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How To Get Customers To Interact With You

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s easy to talk about customer service as if the only time customers ...
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How To Hire The Best Team Members

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. When it comes to the details of empowering your employees to provide ...
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How To Build Trust With Your Customers

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every interaction customers have with your brand impacts their perception ...
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How Do You Ensure Customer Satisfaction?

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every consumer has had positive and negative experiences with a brand. There ...
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Is SEO the IT Department’s Job?

There seems to be a perception that SEO requires some technical expertise, and since it is technical, IT can just do the work. While there is a technical component to SEO, it ...
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Do I Need a Mobile-Optimized Strategy for My Website?

In the spring of 2015, Google had an algorithm update called “Mobilegeddon,” which expanded Google’s use of mobile- friendliness as a ranking signal. The update rewards ...
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