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3 Reasons You Shouldn't Invest in Outbound Marketing

When was the last time you willingly clicked on a display ad while you were browsing a website? Or, accepted an unsolicited call?
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Why You Should Use Inbound Marketing For B2B Lead Generation

One question: How many generic sales emails do you get in a day? Too many to count? Join the club. We’re inundated with emails every day that are addressed ‘To The Person In ...
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How To Train Your Team To Provide Exceptional Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. When it comes to providing customer service, it can be tough to know what to ...
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How To Use Social Media Complaints For Feedback

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s inevitable that you’ll receive complaints, concerns, or suggestions ...
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How To Measure Your Customer Service Standards

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. You’ve put all of this work into creating an effortless customer ...
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How To Balance Quality And Speed In Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. The only guarantee in customer service is that at some point, your customers ...
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How To Get Customers To Interact With You

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s easy to talk about customer service as if the only time customers ...
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How To Hire The Best Team Members

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. When it comes to the details of empowering your employees to provide ...
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How To Build Trust With Your Customers

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every interaction customers have with your brand impacts their perception ...
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How Do You Ensure Customer Satisfaction?

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every consumer has had positive and negative experiences with a brand. There ...
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How To Use Instagram Ads For Your Facebook Business Page

This blogpost is extracted by Charing Kam from our new eBook, How To Use Digital Marketing To Grow Your Business. In 2017, most businesses have embraced Facebook for Business. ...
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Critical Guide for Your Facebook Profile and Cover Photo

When was the last time you had a good look at your company profile picture? Does it match the image you are trying to portray or still using an old outdated photo from a couple of ...
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