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How To Use Social Media Complaints For Feedback

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s inevitable that you’ll receive complaints, concerns, or suggestions ...
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How To Measure Your Customer Service Standards

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. You’ve put all of this work into creating an effortless customer ...
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How To Balance Quality And Speed In Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. The only guarantee in customer service is that at some point, your customers ...
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How To Get Customers To Interact With You

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s easy to talk about customer service as if the only time customers ...
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How To Hire The Best Team Members

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. When it comes to the details of empowering your employees to provide ...
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How To Build Trust With Your Customers

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every interaction customers have with your brand impacts their perception ...
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How Do You Ensure Customer Satisfaction?

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every consumer has had positive and negative experiences with a brand. There ...
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Is SEO the IT Department’s Job?

There seems to be a perception that SEO requires some technical expertise, and since it is technical, IT can just do the work. While there is a technical component to SEO, it ...
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Do I Need a Mobile-Optimized Strategy for My Website?

In the spring of 2015, Google had an algorithm update called “Mobilegeddon,” which expanded Google’s use of mobile- friendliness as a ranking signal. The update rewards ...
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How Important Is Placing Keywords In Your H1 Tag For SEO?

In 2015, marketing analytics company Moz surveyed over 150 marketing professionals specialising in Search Engine Optimisation. Respondents rated the levels of influence exerted by ...
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Where Should Exact Match Keywords Be Located?

As you browse the Internet, you may have come across website copy like this:
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How Important Is Keyword Optimisation For SEO?

Keyword Optimisation is often held up to the ‘THE RULE’ that informs your entire foundation for your SEO efforts. Until search engines are able to enter our brains and read our ...
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