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How To Use Social Media Complaints For Feedback

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s inevitable that you’ll receive complaints, concerns, or suggestions ...
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How To Measure Your Customer Service Standards

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. You’ve put all of this work into creating an effortless customer ...
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How To Balance Quality And Speed In Customer Service

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. The only guarantee in customer service is that at some point, your customers ...
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How To Get Customers To Interact With You

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. It’s easy to talk about customer service as if the only time customers ...
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How To Build Trust With Your Customers

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every interaction customers have with your brand impacts their perception ...
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How Do You Ensure Customer Satisfaction?

This post has been extracted by Charing Kam from our e-Book, “How To Keep Your Customers Coming Back”. Every consumer has had positive and negative experiences with a brand. There ...
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How 3 Companies Used Scarcity To Drive Sales Leads

What if I told you two cookies in a jar and ten identical cookies in an identical jar would be valued differently? In a 1975 study, researchers Worchel, Lee and Adewole wanted to ...
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10 Reasons Why Your Website Is Pushing Singapore Customers Away (Part 1)

As eCommerce competition heats up, it becomes apparent that successful websites have fulfilled some minimum criteria for Inbound marketing* and web design elements. If you don't ...
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3 Ways To Become A Successful E-Commerce Site Owner

There are many business owners who dream of getting high income and profits through their e-commerce sites. E-commerce business enables site owners to earn thousands of dollars ...
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